Over the last month I have really taken a liking to audio books and what they have to offer. With that being said I have listened to one or two books a week over the last month. One of the books that fell into my lap was The One Minute Manager by Kenneth Blanchard & Spencer Johnson.
The book is really simple and has some concepts that have some interesting takeaways that can help anyone in any area of their life whether professionally or personally. The book is based on “The Three Secrets” of Goals, Praising, and Redirection.
One Minute Goal Setting:
- Agree on your goals.
- See what good behavior looks like.
- Write out each of your goals on a single sheet of paper using less than 250 words.
- Read and re-read each goal, which requires only a minute or so each time you do it.
- Take a minute every once in a while out of your day to look at your performance.
One Minute Praising:
- Praise people immediately.
- Tell the employee what they did right and be specific.
- Tell the employee how what they did right made you feel good, and how it helps the organization and other peers.
- Stop for a moment of silence to let them “feel” how good you feel.
- Encourage them to continue the same actions.
- Shake hands or touch people in a way that makes it clear that you support their success in the organization.
One Minute Redirect:
- Confirm with the employee the facts of the mistake.
- Express how he or she feel about the mistake.
- Stop for a moment of silence to let them think about the mistake.
- Shake hands, or touch them in a way that lets them know you are honestly on their side.
- Remind them how much you value them.
- Reaffirm that you think well of them but not of their performance in this situation and that you think they can improve.
- Realize that when the redirection is over, it’s over.